Workplace Platform Terms

By accessing or using the Workplace APIs, including within an Application, you warrant and represent that you are agreeing to these terms (the “Platform Terms”) on behalf of yourself, a company, or other legal entity, as applicable, and that you have full authority to bind such entity to these Platform Terms. If you have your principal place of business in the US or Canada, you are agreeing to these Platform Terms with Facebook, Inc. Otherwise, you are agreeing to these Platform Terms with Facebook Ireland Limited. References to “Facebook”, “we”, “us”, or “our” mean either Facebook, Inc. or Facebook Ireland Limited, as appropriate.
If you are a Customer developing Applications in-house, only a subset of these Platform Terms apply to your access to and use of the Workplace APIs, as described in the paragraph below:
If you are a Customer and (a) you are developing (or having developed on your behalf) an Application solely for use by you, your Affiliates, and your or their employees and contractors, in a run-time environment exclusively under your or your Affiliates’ control, and (b) such Application is actually solely used by you, your Affiliates, and your or their employees and contractors (such Application, a “Custom Integration”), then only the following provisions of these Platform Terms apply to your access to and use of the Workplace APIs with respect to such Custom Integration: Sections 2(c) (Notification of Security Incident) (first sentence only), 4(c) (Use of Workplace APIs), 6 (Termination), 7 (Disclaimer of Warranties), 9 (Support and Changes to Workplace APIs), 10 (Changes to Platform Terms), 11(f) (General Policies), 11(g) (Build a Quality Product), 12 (General), and 13 (Definitions). Notwithstanding the foregoing, the terms of your Enterprise Agreement (a) remain in full force and effect, (b) apply to your access to and use of the Workplace APIs, and (c) control in the event of any conflict with these Platform Terms.
  1. Access to Workplace APIs
    1. Use of Workplace APIs. Subject to these Platform Terms, you may use the Workplace APIs solely to retrieve Customer Data on behalf of Customers and only for the purpose of providing such Customers the services they request from you through the Application. Your rights are non-exclusive, non-sublicenseable, and non-transferable (except as provided in Section 12).
    2. Business and Application Review. Before you can make your Application(s) available to Customers, you must complete Facebook’s business verification process and each of your Applications must pass the Workplace application approval process. Such processes are described in the API Documentation. Depending on the nature of your Application(s), including the permissions you request to be accessed by your Application(s), during the application approval process or thereafter, we may, at our sole discretion, impose additional requirements including security review and certification. Following approval of your Application through the Workplace application approval process, any further material changes to your Application, including without limitation to its permissions, operation, and intended use cases, must be reviewed and approved by us before such changes are put into effect and made available to Customers.
    3. Developer Credentials. We may assign unique access credentials to you and/or your Application(s) in connection with your use of the Workplace APIs (“Access Credentials”). You will keep all Access Credentials secret and confidential, and will not share, assign, or transfer them to any third party. You are responsible for all activities that occur using your Access Credentials.
    4. No Use of Customer Tokens. You may not accept or use, or request that a Customer provide to you, any administrative access tokens (including tokens referred to as “custom integration tokens”) or similar application access permissions specific to such Customer, except for the sole purpose of developing a Custom Integration solely for such Customer’s benefit.
  2. Developer Responsibilities
    1. Responsibility to Customers. You are solely responsible, at your own expense, for your Application(s) (including their distribution, operation and support) and your relationship with Customers. You will have appropriate agreements or terms with Customers governing their use of your Application(s) and will make available to Customers (and to us, upon request) a legally adequate privacy policy (collectively, the “Developer Terms”). The Developer Terms must clearly and accurately describe how the applicable Application functions and uses Customer Data, and may not include misleading statements about such functionality or use of Customer Data. You will notify us promptly of any breaches of the Developer Terms that impact or may impact Customers. You will comply with our Acceptable Use Policy, and will not encourage or enable Customers to violate our Acceptable Use Policy or their Enterprise Agreements. We may amend the Acceptable Use Policy at any time, with or without notice to you.
    2. Use and Protection of Customer Data. You may only collect, process, transmit, maintain, or use Customer Data (i) to the extent that you have properly notified the Customer of such collection, processing, transmission, maintenance, or use and have received Customer’s express consent therefor, (ii) in a manner consistent with any restrictions imposed by the Customer’s privacy settings, and (iii) in accordance with the Developer Terms and all Laws. You may not transmit or share any Customer Data with any third party (including any third party cloud service providers used in connection with your Application) without our prior written consent (which may be requested and provided via a direct support request). You will establish and maintain reasonable and appropriate technical and organizational security measures, in accordance with best industry practices, to protect Customer Data and any Workplace API access tokens accessed by you or in your possession against unauthorized access, destruction, loss, disclosure, use, or alteration, including by storing and serving Customer Data using strong encryption. You will not, yourself or through an Application or third party, publish or modify content on an end user’s behalf without the express prior written consent of the applicable Customer and/or end user.
    3. Notification of Security Incident. You will notify us immediately following the discovery of any Security Incident. Promptly following any Security Incident, you will initiate an audit by a reputable and competent third party, at your expense, to determine the root causes and impact of the Security Incident and you will promptly provide us with a summary of the findings of such audit. For purposes of this Section 2(c), “Security Incident” means any incident relating to your Application(s) or your access to or use of the Workplace APIs that involves or reasonably may involve (i) the unauthorized access, destruction, loss, disclosure, use, or alteration of any Customer Data or Workplace API access keys or credentials, (ii) any vulnerability related to your Application in connection with Workplace or the Workplace APIs, or (iii) any other actual or suspected breach or compromise of the security, confidentiality, or integrity of any Customer Data or Workplace API access keys or credentials.
    4. Representations and Warranties. You represent and warrant that (i) your Application(s) and their use will not violate any Laws or infringe upon, misappropriate, or otherwise violate any third party rights (including intellectual property rights and rights of privacy and publicity); (ii) all information you provide to us is and will be true, accurate, and complete; (iii) your Application(s) (A) do not contain, and will not transmit to Facebook, any viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents or programs, and (B) will not interfere with, disrupt, or harm Workplace, the Workplace APIs, the systems, servers, or networks providing the foregoing, or anyone’s use of Workplace, (iv) you will not use the Workplace APIs or any data obtained using the Workplace APIs to identify, exploit or publicly disclose any potential security vulnerabilities; and (v) you will not reverse engineer, decompile, disassemble, or derive source code from the Workplace API. You shall not suggest any affiliation with Facebook, including any suggestion that Facebook sponsors, endorses or guarantees your Application(s), except for the API integration relationship expressly contemplated in these Platform Terms. You shall not make any representations, warranties or commitments on behalf of Facebook or regarding Workplace or the Workplace APIs.
    5. Indemnification. You will indemnify, defend, and hold harmless Facebook and its Affiliates and their respective directors, officers, employees, agents, contractors, Customers and licensees from and against any claims, losses, costs, expenses (including reasonable attorneys’ fees), damages or liabilities brought by third parties based on or arising from (i) the distribution or use of your Applications, (ii) your relationships or interactions with any Customers or third party distributors of your Applications, (iii) infringement or misappropriation of any third party rights (including intellectual property rights and rights of privacy and publicity), (iv) any Security Incident, or (v) your breach or alleged breach of these Platform Terms. Facebook may at its own expense participate in the defense and settlement of any claim with its own counsel, and you may not settle any claim without Facebook’s prior written consent (not to be unreasonably withheld or delayed).
  3. Use of Marks & Publicity
    1. License. Subject to these Platform Terms, we and you each grant the other a non-exclusive, non-transferable (except as provided in Section 12), royalty-free right to use the licensing party’s Marks (i) in order to promote your Application’s availability for use with Workplace (and, for Facebook, to promote Workplace generally) and (ii) for any mutually agreed marketing activities. This includes rights for each of us and you to identify you as a “Workplace Development Partner” (or similar designation provided by Facebook). You may not issue any formal press release, blog post, or other public communication regarding Workplace or Facebook without our prior written consent. We may issue public communications describing our relationship with you.
    2. Usage. Each use of a party’s Marks will be subject to the licensing party’s reasonable brand use guidelines provided in writing (which shall include, for Facebook as licensing party, the Workplace brand use guidelines found on the Workplace website). Any use of a party’s Marks not permitted in its brand use guidelines requires such party’s prior written approval. Each party may revoke any use of its Marks, or require new Marks be used, if any, going forward, upon notice to the other party. Each party agrees to provide samples of its use of the other party’s Marks upon request. You agree not to register, or attempt to register, any trademark or domain name containing “Facebook”, “FB”, “Workplace”, or anything confusingly similar. All goodwill arising out of use of the Marks will inure to the benefit of the licensing party.
    3. Application Content. You grant us a non-exclusive, non-transferable, royalty-free right to use your name, Marks (in accordance with this Section 3), and the content and information of your Application, including screenshots and video captures of your Application, to demonstrate or feature your use of Workplace.
  4. Intellectual Property Rights
    1. Developer. As between you and us, you retain your rights in your Marks and your Applications, excluding the Workplace APIs. You will not (and will not allow any third party to) modify or create any derivative works of the Workplace APIs (except to the extent your Application is considered such a derivative work).
    2. Facebook. Facebook and its licensors retain all right, title and interest (including all intellectual property rights) in and to the Workplace APIs, Workplace, any and all related and underlying technology, and any derivative works, modifications or improvements to any of the foregoing created by or on behalf of Facebook, including based on Feedback. If you submit any comments, questions, suggestions or other feedback relating to Workplace or Facebook’s other products or services (collectively “Feedback”), Facebook and its Affiliates may freely use and exploit such Feedback in any manner in connection with any of their products or services, without obligation or compensation to you. Facebook will not publicly associate such Feedback with you without your consent.
    3. Use of Workplace APIs. Facebook may collect certain data and information regarding your use of the Workplace APIs, including data about API requests, your Applications and the Customer user accounts that you access, and may use such data in connection with operating, improving and supporting the Workplace APIs and Workplace.
  5. Confidentiality. Facebook may provide certain information to you that is confidential or proprietary (“Confidential Information”). Facebook’s Confidential Information includes (a) any non-public elements of the Workplace APIs or any pre-release information about Workplace, (b) any Workplace API access keys or credentials, (c) any non-public information provided to you in connection with these Platform Terms, and (d) anything identified or marked as “confidential” or that you should reasonably understand to be confidential or proprietary under the circumstances. You may use Confidential Information only for purposes expressly contemplated by these Platform Terms. You may not disclose any Confidential Information to third parties, other than to your employees, agents and advisors with a need to know and for whom you agree to remain responsible under these Platform Terms.
  6. Termination. You may terminate these Platform Terms at any time by discontinuing use of the Workplace APIs and providing written notice of such termination to us. We may terminate these Platform Terms, any rights granted herein, and/or your access to the Workplace APIs at any time, with or without notice to you. Without limiting our other rights, we may also suspend or limit your access to Workplace APIs immediately without notice if we are required to do so by Laws, to prevent or address security issues, if we believe that you or your Application have violated these Platform Terms, or to otherwise avoid harm to us or our products, services, reputation, or Customers. Upon any termination, (a) your rights to use Workplace APIs (including related Access Credentials and other access keys and credentials) will immediately terminate and you will cease all such use, (b) each of you and us will promptly cease all use of the other party’s Marks (except to the extent that you or we have rights to use Marks under any other agreement between you and us), and (c) you will delete all Customer Data you have obtained through the Workplace API and any applicable access tokens in accordance with Section 11(a)(iii). Section 2 (Developer Responsibilities), the restrictions in Section 3(b) (Usage), Sections 4 (Intellectual Property Rights) through 10 (Changes to Platform Terms), Section 12 (General), and Section 13 (Definitions) will survive any termination of these Platform Terms. After termination, you will have no further access to any data or content that you submitted to Facebook relating to the Workplace APIs. Neither you nor we will have any obligation or liability resulting from termination or suspension of these Platform Terms.
  7. Disclaimer of Warranties. THE WORKPLACE APIs ARE PROVIDED ON AN “AS IS” BASIS. FACEBOOK EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT. FACEBOOK DOES NOT GUARANTEE THAT THE WORKPLACE APIS OR WORKPLACE WILL BE UNINTERRUPTED OR ERROR-FREE.
  8. Limitations of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL FACEBOOK, ITS AFFILIATES, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND REPRESENTATIVES BE LIABLE: (A) FOR ANY LOSS OF USE, LOST DATA, FAILURE OF SECURITY MECHANISMS, INTERRUPTION OF BUSINESS, OR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS OR LOST DATA), REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, EVEN IF INFORMED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE, OR (B) IN ANY EVENT, FOR ANY DAMAGES OR LIABILITIES EXCEEDING FIFTY U.S. DOLLARS ($50).
  9. Support and Changes to Workplace APIs. We have no obligation to provide any support or maintenance for the Workplace APIs or to fix any errors or defects. We may modify or discontinue the Workplace APIs or the features they enable, may impose limits on their usage, or may impose fees or other charges for their use, without notice or liability to you. Future versions of the Workplace APIs may not be compatible with your Applications developed using previous versions.
  10. Changes to Platform Terms. We may change these Platform Terms at any time, although such changes will not apply retroactively. Unless otherwise required by Laws, we will provide notice to you of any material changes to these Platform Terms. Your continued use of the Workplace APIs will be deemed your acceptance of the amended Platform Terms.
  11. Additional Terms for Use of the Workplace API. You shall, at all times, comply with the following:
    1. Accessing, Using, and Deleting Customer Data.
      1. Do not ask Customers or end users to provide sensitive, private, or confidential information (such as credit card numbers, usernames, or passwords), or to grant your Application excessive permissions, except to the extent necessary for the function of your Application.
      2. Do not create a derivative work of any Customer Data or any other data obtained from us or our services.
      3. Promptly and securely delete all Customer Data you have obtained through the Workplace API and any applicable access tokens if (a) you decide to no longer offer your Application to Customers (provided that Customers have a reasonable opportunity to retrieve their Customer Data prior to deletion, if applicable); (b) a Customer disables your Application or revokes your access tokens; (c) a Customer asks you to delete any Customer Data; or (d) Facebook decides to terminate your Application or terminate these Platform Terms. Upon our request, you will promptly provide us with a written confirmation that you have complied with your obligations to delete Customer Data hereunder. You may retain Customer Data obtained from us only if you are required to keep it under applicable Laws or a separate agreement with the applicable Customer.
    2. Data Separation and Aggregation.
      1. Do not make Customer Data obtained from one Workplace Customer available to another Workplace Customer.
      2. Do not aggregate Customer Data from multiple Workplace Customers together or use Customer Data to create any cross-Customer benchmarks or comparisons.
      3. Do not scrape, build databases, or otherwise create copies of Customer Data except to the extent necessary for the function of your Application and only with the express consent of the applicable Customer.
      4. Do not (a) exploit Customer Data to create user profiles, (b) combine Customer Data with data gathered from other sources, or (c) access or use Customer Data to conduct surveillance on Customers and/or end users, except in each case to the extent necessary for the function of your Application and only with the express consent of the applicable Customer.
    3. Distribution and Advertisements.
      1. You may publicize your Application and how it can benefit Customers. However, you may not create a directory or aggregation of Applications that integrate with Workplace other than of your own Applications.
      2. You may place advertisements on, in or around your own Application’s user interface, but only with clear disclosure to Customers regarding such advertising. However, you may not:
        1. Include advertising in any of the ways in which your Application appears within the Workplace website or applications (e.g., app icons, app screenshots, link attachments or URLs).
        2. Include any Customer Data in advertisements.
        3. Use any Customer Data (aggregated or otherwise) to target advertisements.
    4. Do Not Mistreat Customers or End Users.
      1. Do not knowingly defame, abuse, spam, harass, stalk, intimidate, or threaten Customers or end users, or knowingly provide any content or communications that are inappropriate to a work environment (e.g., content that is violent, extreme, pornographic, or obscene).
      2. Do not impersonate end users or allow impersonation of end users, or misrepresent or mask your identity or the identity of any Application.
      3. Do not message or tag the Customer’s end users (e.g., to let each end user know that your Application is now available), except that you may offer this feature for administrators of your Application.
      4. Provide meaningful customer support for your Application, and make it easy for Customers to contact you.
    5. Our Rights.
      1. We may analyze your Application, website, content, and data for any purpose.
      2. We have the right to audit or otherwise monitor your Application to ensure your compliance with these Platform Terms, and you will comply with any inquiries in connection with such audit. You will not interfere with any such monitoring and we may use any technical means to overcome any such interference.
      3. Upon request by us or a Customer, you will provide sufficient information (e.g., security documentation, description of controls) to help ensure that you are adhering to these Platform Terms.
      4. We may share your contact information with people or entities who want to contact you.
    6. General Policies.
      1. Use the Workplace APIs only in accordance with the API Documentation, including any referenced use rules, quotas, and rate limits.
      2. Do not violate any Laws or infringe upon, misappropriate, or otherwise violate any third party rights (including intellectual property rights and rights of privacy and publicity) through your Application or its use.
      3. Do not use any alternative means or technology to access Workplace (or related data or content) other than the Workplace APIs or as expressly authorized by Facebook in writing.
      4. If you are acquired by or merge with a third party, you must ensure they agree to comply with these Platform Terms. You must notify us promptly after any such acquisition or merger, and such third party must complete Facebook’s business verification process.
      5. Obtain express consent from people before you give us information that you independently collected from them.
      6. We may create apps or products that offer features and services similar to your Application.
      7. Do not sell, transfer or sublicense our code, Workplace APIs, or tools to anyone. Do not reverse engineer, decompile, disassemble, or derive source code from the Workplace APIs.
      8. Do not publicly disseminate performance information or analysis (including uptime, response time and/or benchmarks) relating to the Workplace APIs or Workplace.
      9. Respect the way that Workplace looks and functions. Do not offer experiences that change it.
      10. Respect the limits we’ve placed on Workplace and the Workplace API and do not attempt to circumvent such limits or use the Workplace API in a manner that works around any technical limitations of Workplace or the Workplace API.
      11. Do not build an Application whose primary purpose is to direct people off Workplace or that functions in a substantially similar manner to Workplace or any component of Workplace.
      12. We communicate with developers by email, through Workplace, or by other reasonable means. Ensure that the email address associated with your Facebook account and the email address registered to your Application are current.
    7. Build a Quality Product. To ensure a quality experience for Customers and end users, we recommend that your Application complies with the following guidelines:
      1. Your Application should be stable and easily navigable.
      2. Use message templates and quick replies in chat wherever possible (i.e., don’t ask the end user for structured text inputs unless necessary).
      3. Provide a quality experience if your Application fails (e.g., if an end user enters the wrong text input, acknowledge this and enable the end user to try again).
      4. Acknowledge through a comment reply when an action is performed successfully.
      5. Provide a clear and helpful response to a “Help” message or command.
      6. If your Application enables people to create a new entry in another app, link to the new entry after it is created.
  12. General. These Platform Terms will be governed by and construed in accordance with California law and each party agrees to submit to the exclusive jurisdiction of the courts in San Mateo County for all purposes relating to these Platform Terms. These Platform Terms encompass the parties’ entire agreement and supersede any prior or contemporaneous agreements relating to its subject matter. Failure to enforce any provision of these Platform Terms is not a waiver, and all waivers must be in writing. If any provision is found to be unenforceable, it (and related provisions) will be interpreted to best accomplish its intended purpose. Neither party may assign or transfer these Platform Terms, or any of its rights or obligations hereunder, without the prior written consent of the other party, except that either party may assign or transfer these Platform Terms, and its rights and obligations hereunder, without such consent, to any of its Affiliates or in connection with a merger, acquisition, corporate restructuring, change in control, or similar such transaction, or transfer of all or substantially all of its assets or voting securities related to these Platform Terms. There are no third party beneficiaries to these Platform Terms. We may use subcontractors to exercise our rights under these Platform Terms, and we will remain responsible for compliance of any such subcontractor with these Platform Terms. Notices to us must be sent through the system as support tickets; we will send notices to you by email, through Workplace, or by other reasonable means. The parties are independent contractors and these Platform Terms do not create any agency, partnership, or joint venture. Neither party will be liable to the other party for any delay or failure to perform any obligation under these Platform Terms if the delay or failure is due to unforeseen events that are beyond its reasonable control.
  13. Definitions
    "Acceptable Use Policy" means the rules for use of Workplace, currently available at www.workplace.com/legal/FB_Work_AUP, as may be modified by Facebook from time to time.
    "Affiliate" means an entity that directly or indirectly owns or controls, is owned or is controlled by, or is under common ownership or control with a party, where “control” means the power to direct the management or affairs of an entity, and “ownership” means beneficial ownership of 50% (or, if the applicable jurisdiction does not allow majority ownership, the maximum amount permitted under such law) or more of the entity’s voting equity securities or equivalent voting interests.
    "API Documentation" means the documentation for use of the Workplace APIs, currently available at developers.facebook.com/docs/workplace, as may be modified by Facebook from time to time.
    "Application(s)" means the application(s) that use the Workplace APIs, including any improvements, enhancements, developments, integrations or other modifications or updates to the foregoing, and any services offered through such application(s).
    "Customer" means a bona fide Workplace customer with a currently-effective Enterprise Agreement.
    "Customer Data" means any data, content, or information on Workplace and/or that you access or retrieve using the Workplace APIs. For clarity, “Customer Data” does not include any data, content, or information provided directly to you by a Customer (including its end users) independently of Workplace and the Workplace APIs.
    "Enterprise Agreement" means the agreement between a Workplace customer and Facebook governing such customer’s access to and use of Workplace.
    "Laws" means any applicable laws, rules, regulations or orders, including those relating to data privacy, data transfer, international communications or the export of technical or personal data.
    "Marks" means the trademarks, service marks, names, logos and other images, marketing materials or descriptions provided or designated by the licensing party for use hereunder.
    "Workplace API(s)" means the Workplace API(s) provided by Facebook for your use, as may be modified by Facebook from time to time. Except where otherwise noted, references to Workplace APIs include the API Documentation and any Access Credentials, API access keys, or related Workplace platform elements made available by Facebook.
    "Workplace" means the Workplace service generally made available by Facebook, including any related Facebook websites, apps, online services and tools, as may be modified by Facebook from time to time.


Last updated: Sept 6, 2019
Prior version of the Workplace Platform Policies.